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Privacy Policy

Welcome to the official Launceston website. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit and interact with our website.

Information We Collect

When you visit our website, we may collect the following types of information:

  • Personal information you voluntarily provide, such as your name, email address, phone number, and postal address when you fill out forms or subscribe to our newsletters.
  • Technical information collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited on our website.
  • Cookies and similar tracking technologies that help us understand how you use our website and improve your browsing experience.

How We Use Your Information

The information we collect is used for the following purposes:

  • To provide you with the services, information, and resources available on our website.
  • To respond to your enquiries, feedback, and requests.
  • To send you updates, newsletters, and other communications that you have opted in to receive.
  • To improve our website, content, and overall user experience.
  • To analyse website traffic and usage patterns.
  • To comply with legal obligations and applicable Australian laws.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us recognise your preferences and understand how you interact with our website. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering services to you, provided they agree to keep your information confidential. We may also disclose your information if required by law or to protect the rights and safety of our users and the public.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. We use appropriate technical and organisational measures to safeguard the data we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request the deletion of your personal information held by us. If you wish to exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us through the official channels provided on our website. We are committed to addressing your enquiries in a timely and transparent manner.